1. About Us
NEW SUPER COOL is an air‑conditioning solutions provider based in Mumbai, offering installation, repair, maintenance, AMC (Annual Maintenance Contracts), service contracts, copper piping, shifting, second‑hand A/C sales, exchange offers, ductable / AHU / FAHU work, and related HVAC services for residential, commercial, and institutional clients.
2. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use our services.
By booking a service or buying a product, you confirm that the information you provide is true, accurate, and complete.
3. Scope of Services
We provide, among other things:
AC installation, uninstallation, shifting and re‑installation.
AC repair and breakdown visits (Split, Window, Cassette, Ductable, VRV/VRF, Inverter and Non‑Inverter; AHU / FAHU where agreed).
Preventive servicing and cleaning.
Annual Maintenance Contracts (AMC) and other service contracts (Ordinary, Comprehensive, Non‑Comprehensive, All‑in‑All, etc.).
Copper piping and related installation work.
Second‑hand / refurbished AC units
Exchange / buyback offers for old units, where schemes are available.
The exact scope for any job will be as per the quotation, work order, or contract shared with you for that job.
4. Booking, Quotations and Confirmation
Service bookings may be made via our website, phone, email, WhatsApp or any other channel we specify.
Any quotation given by us (verbal, written or shared online) is an estimate based on the information you provide. Final charges may change after our technician inspects the site and confirms actual work and parts required.
A booking is treated as confirmed only after you receive a confirmation message (SMS / email / WhatsApp) from us and, if required, pay any advance.
5. Pricing, Taxes and Payments
All prices are in Indian Rupees (INR) and are exclusive of applicable taxes unless mentioned otherwise.
We may revise service charges, visit fees, labour rates, or product prices at any time without prior notice; however, confirmed bookings will be honoured at the agreed rate unless the scope changes.
Payment must be made as per the invoice terms—this may be before work, on completion, or as per a contract. We accept the modes of payment mentioned on our website or invoice (e.g., cash, UPI, credit/debit card, bank transfer, etc.).
For AMCs and long‑term contracts, payment is typically taken in advance for the contract period, unless otherwise agreed in writing.
6. Site Access and Customer Responsibilities
To allow us to carry out work safely and efficiently, you agree to:
Provide our technicians with safe access to the premises, including necessary permissions from building management or society where required.
Ensure that power supply, water, and basic facilities are available during the visit.
Keep valuables, fragile items and sensitive equipment safely out of the work area.
Inform us of any structural issues, prior modifications, or constraints that may affect the job.
Obtain any permissions required from landlords, societies, or authorities.
We are not responsible for delays or inability to complete the work due to lack of access, unsafe conditions, or missing approvals.
7. Parts, Materials and Second‑Hand Equipment
Where new parts or consumables are used, we will endeavour to use genuine or high‑quality compatible parts.
Manufacturer warranties (if any) on parts or new units are subject to the respective manufacturer’s terms and conditions.
Second‑hand / refurbished AC units are sold on an “as‑is, where‑is” basis, but may include a limited service warranty from us as mentioned in the specific invoice or offer. OEM (original manufacturer) warranty may not apply to pre‑owned units.
8. Service Contracts and AMC
For AMC, All‑in‑All, Ordinary, Comprehensive, Non‑Comprehensive, or any other service contract:
The detailed inclusions, exclusions, number of visits and parts coverage will be stated in the specific contract document or proposal.
Contract charges are generally non‑refundable once the contract period has started.
Contracts become active only after full payment and, where required, a pre‑AMC inspection confirms that the equipment is in working condition.
Pre‑existing faults, improper installation, or damage due to external causes are not covered unless explicitly included in writing.
If you shift or sell the equipment, the contract is not automatically transferable unless we confirm this in writing.
9. Exchange and Buyback Offers
Exchange and buyback values for old AC units depend on age, brand, capacity, condition, and scrap value at the time of assessment.
Once an exchange is completed and the old unit is collected, ownership of the old unit passes to us, and it cannot be claimed back.
Any exchange/discount schemes are subject to availability, scheme validity dates, and additional terms displayed on the offer communication.
10. Shifting / Relocation Services
While we take utmost care during uninstallation, transport and re‑installation, minor cosmetic wear and tear may occur.
Gas “pump‑down” and reuse are done wherever technically possible; if gas is lost due to prior leaks or other reasons, refilling may be charged extra.
We are not liable for damages caused by hidden structural issues, poor electrical installations, or building‑related problems beyond our control.
11. Cancellations, Rescheduling and No‑Show
You may reschedule a visit within a reasonable time frame (for example, at least 4–6 hours before the scheduled slot) subject to availability.
In case of repeated last‑minute cancellations or if our technician is unable to access the premises after visiting, a visit/inspection charge may apply.
We reserve the right to cancel or reschedule a booking due to reasons including, but not limited to, staff unavailability, safety concerns, force majeure events, or technical issues. We will attempt to inform you as early as possible.
12. Limited Warranty on Services
For most repairs and installations, we may offer a limited service warranty for a specified period (e.g., 15–90 days) as mentioned on your invoice.
The warranty typically covers only the work performed by us and the specific parts we replace; it does not cover new issues, user mishandling, power fluctuations, flooding, fire, rodent damage, or third‑party interference.
Under warranty, our liability is limited to re‑performing the service or repairing/replacing the part we supplied, at our discretion.
13. Disclaimer of Warranties
All services and content on this website are provided on an “as is” and “as available” basis.
While we strive for accuracy, we do not warrant that the website will be error‑free, uninterrupted or free from viruses or other harmful components.
Any advice or information obtained from the website or our representatives does not create any warranty that is not expressly stated in these Terms.
14. Limitation of Liability
To the fullest extent permitted by law:
Our total liability for any claim arising out of or related to our services, website or these Terms shall be limited to the amount you have actually paid to us for the specific service or product that gave rise to the claim.
We shall not be liable for any indirect, incidental, special, consequential, punitive damages, loss of profits, loss of data, loss of business or reputational loss, whether based in contract, tort, negligence or otherwise.
We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, lockdowns, internet failures, and government restrictions.
15. Intellectual Property
You may not copy, reproduce, modify, distribute, or create derivative works based on our website content without our prior written consent.
16. User Conduct
You agree not to:
Use the website or our services for any unlawful purpose.
Attempt to gain unauthorized access to our systems or data.
Post or transmit any content that is defamatory, abusive, obscene, or violates any third‑party rights.
17. Third‑Party Links
Our website may contain links to third‑party websites or services. These are provided for convenience only. We have no control over, and assume no responsibility for, the content, policies, or practices of any third‑party sites.
18. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it separately on our website.
19. Changes to These Terms
We may update these Terms from time to time. Revised Terms will be posted on this page with an updated 21-11-2025 date. Your continued use of the website or services after such changes constitutes your acceptance of the revised Terms.
20. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms, the website, or our services shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.
21. Contact Us
If you have any questions or concerns about these Terms & Conditions, please contact:
NEW SUPER COOL
Address: Shop no. CEN – 181(22), Janta Squatter Colony Koliwada Plot, Shaheed Road, Near Western Exp, Jogeshwari (E), Mumbai – 400 060.
Phone: +91 98204 24969 / +91 99302 88791
Email: newsupercool@yahoo.com